Frequently Asked Questions

Billing

How do I purchase tokens?

You can purchase tokens securely via Stripe on our pricing page. Choose a pack or subscription and follow the checkout instructions.

Can I get a refund?

Refunds are handled on a case-by-case basis. Please contact support if you believe you were charged incorrectly or did not receive your tokens.

Do tokens expire?

No, purchased tokens do not expire unless otherwise stated in a promotion.

How do I reset my password?

Click "Forgot password?" on the sign-in page and follow the instructions to reset your password via email.

Can I delete my account?

Yes. Please contact support to request permanent account deletion. This action is irreversible.

How do I use SocialCanvas to generate images?

After signing in and purchasing tokens, enter your prompt on the main page and click "Generate". Each image generation uses tokens.

What model do you use for image generation?

We use OpenAI's gpt-image-1 model for all image generation tasks.

Why am I seeing an error when logging in?

Ensure your credentials are correct and your browser allows cookies. If the issue persists, please contact support with details.

How do I report a bug?

Email our support team with a detailed description of the issue and steps to reproduce it. Screenshots are helpful!